Important– please read these terms of service (“Terms of Service”) carefully. These Terms of Service set out your (“Customer”) rights and obligations relating to the access and use of the website of Tofu2 Limited (“Site”) and/or the Services (as defined below). Unless otherwise expressly stated in an order form between the Customer and the Company, these Terms of Service constitute alegal agreement (“Agreement”) between the Customer and the Company in connection with the Customer’s access and use of the Site and/or the Services.
1.1 The Site is run by Tofu2 Limited, with a place of business in Hong Kong under the Company Number 3229346, whose registered office is at Unit C 8/F King Palace Plaza No 55 King Yip St. Kwun Tong KLN, Hong Kong (“Company”), and its affiliates.
1.2 By using or accessing the Site and/or Services and/or registering as a user on the Site, the Customer is deemed to have acknowledged and agreed that they have read, understood, accepted and agreed with these Terms of Service, as amended from time to time. If the Customer does not so agree, the Customer should not use or access the Site and/or Services, or register themself as a user.
1.3 In order to access the Services, the Customer must register for an account with the Company, or log into their existing account with the Company using their registered username/email address and password (“Log-in Details”). All registrations for an account shall comply with the Site requirements. The Company reserves the right to refuse registration of or cancel passwords it deems inappropriate.
2.1 The Company provides certain translation and processing services on its Site (“Services”) subject to these Terms of Service.
2.2 The Services will be carried out and deemed completed in the following manner and order:
2.2.1 the Customer shall provide Document(s) and instructions in relation to such Document(s) each in acceptable formats to the Company (each, an “Approved Document”, and collectively, the “Approved Documents”), whereby a “Document” shall mean invoice(s) (including accounts payable bills, accounts receivable invoices and credit notes) and/or bank statement(s) (as applicable));
2.2.2 the Company will procure the translation (if applicable), processing and extraction of relevant information from the Approved Document(s) (“Outputs”); and
2.2.3 the Company will post the Outputs on the Site, and the Services in respect of the relevant Approved Document(s) will be deemed completed.
2.3 The Services provided shall be subject to amongst others the following conditions:
2.3.1 the maximum number of items that may be translated (if applicable) and processed (each, an “Entry”) for each billing cycle during which the Subscription (as defined below) is ongoing shall be as set out in the selected Plan (as defined below) (the "Allocation") in the Pricing Page (as defined below). For avoidance of doubt, there may be multiple items to be translated (if applicable) and processed within one document; and
2.3.2 the maximum number of entities (each, a “Client Entity”) which items are translated (if applicable) and processed for each billing cycle during which the Subscription is ongoing shall be as set out in the selected Plan in the Pricing Page, in each case exceeding which the Customer may upgrade the selected Plan and/or the Company reserves the right to terminate or suspend the Trial (as defined below), the Subscription, the Customer’s account and/or the Services, whether in whole or in part.
3.1 Customers are charged for the relevant Services on a monthly subscription basis, based on the tier of Services (for example, “Starter”, “Pro”, “Business”, “Enterprise” or “Custom”) (“Plan”) that the Customer selects (“Fees”). The applicable Fees and Plan details are as set out in: (i) the pricing page at https://www.gotofu.com/#pricing (“Pricing Page”); and/or (ii) the pricing and subscription information made available within the Customer’s account in the “Billing” section of the organization settings or such other in-product location as the Company may designate from time to time (“Billing Page”). The Customer shall be responsible for regularly reviewing the Pricing Page and/or the Billing Page for current pricing information and Plan details. Terms and conditions set out on the Pricing Page and/or the Billing Page are deemed incorporated into this Agreement by reference and are legally binding. In the event of any inconsistency between the Pricing Page and the Billing Page in respect of the Customer’s Subscription, the Billing Page shall prevail.
3.2 The Customer’s subscription (“Subscription”) to a Plan begins when their initial payment is processed. If the Subscription begins on any day other than the first (1st) day of a month, Fees shall be payable for the entire month as if the Subscription had begun on the first (1st) day of the month. The Subscription will automatically renew on the first (1st) day of each month and the Customer will be charged the then-current rate for the Plan selected, in each case without notice unless the Subscription is cancelled. After the initial payment, Fees for the Subscription are charged on the first (1st) day of each month. The Customer authorises the Company to store their payment method(s) and to automatically charge their payment method(s) every month until the Subscription is cancelled. Any and all Fees, once paid, are non-refundable. Any unused Allocation or part thereof shall expire after the end of each billing cycle.
3.3 The Customer may cancel the Subscription at any time. To avoid being charged for the next billing cycle, the Customer must cancel their subscription before the last date of the current billing cycle. The Customer will not receive any refund for the billing period during which the Subscription is cancelled.
3.4 If the Customer elects to upgrade the selected Plan before the last date of the current billing cycle, the difference in the applicable Fees shall be payable for the current billing cycle. The new Plan shall begin, and the applicable Allocation shall be effective, when payment for such difference is processed
3.5 If the Customer elects to downgrade the selected Plan before the last date of the current billing cycle, the new Plan shall begin, and the applicableAllocation shall be effective, on the first (1st) day of the next billing cycle.
3.6 The Company may in its discretion use third party payment services providers to process payments of the Fees (“Payment Providers”). The Customer acknowledges that the terms and conditions imposed by such Payment Providers will apply to the payments processed by the Payment Providers and agrees to comply with such terms and conditions. If the Company is unable for any reason to collect any payment via Payment Providers, the Customer agrees that the Company may invoice them for the payment amount (including by email) and that any such invoice is due and payable upon receipt.
3.7 Fees are exclusive of taxes, duties, fees, charges and/or costs, however denominated, arising from or in connection with the Customer’s use of the Services, and the Customer shall be solely responsible for the same. The Customer shall do all such things as may be necessary or desirable or as the Company may request to enable the Company to create, verify or claim, any tax filing, credit, set off, rebate or refund.
3.8 Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection, and any default in payment may result in immediate termination and/or suspension of the Subscription, the Customer’s account and/or the Services, whether in whole or in part.
3.9 Any request by the Customer for features, functionalities or services or under certain conditions that are not included in the Services will be considered additional services (“Additional Services”), and will be subject to additional charges and are not included in the Services under these Terms of Service. The Company may, at its sole discretion, agree to such Additional Services. The terms, including fees and implementation timelines for any Additional Services, will be determined and agreed upon in a separate written agreement or addendum to these Terms of Service.
3.10 In the event a Service is listed at an incorrect price due to typographical errors or errors in pricing information, the Company shall have the right to refuse or cancel any part of the Services listed at the incorrect price whether or not the Services have been confirmed and the Customer’s credit card charged. If the Customer’s credit card has already been charged and the Services are refused or cancelled, the Company shall issue a credit to the Customer’s credit card account in the amount of the incorrect price within 30 calendar days of the refusal or the cancellation.
4.1 If the Customer has been offered and has accepted a trial subscription to the Services, the Company will make the Services available to the Customer on a trial basis, free of charge (the “Trial”), until the earlier of (a) the end of 14 calendar days from the date on which the trial subscription has been accepted; and (b) termination of the trial subscription by the Company in its sole discretion (the “Trial Period”). Additional trial terms and conditions may appear on the trial registration site, and are deemed incorporated into this Agreement by reference and are legally binding.
4.2 The Trial shall be subject to amongst others the following conditions: the maximum number of Entries for the Trial Period shall be 20, and no more than one Client Entity’s items shall be translated (if applicable) and processed during the Trial Period, in each case exceeding which the Customer may subscribe for a Plan and/or the Company reserves the right to terminate or suspend the Trial, the Subscription, the Customer’s account and/or the Services, whether in whole or in part.
4.3 The Customer must subscribe for a Plan in order to continue using the Services after the end of the Trial Period. The Company does not automatically bill the Customer after the end of the Trial Period, unless the Customer has subscribed for a Plan.
5.1 The Company may from time to time offer the Customer a revocable, non-assignable, non-exclusive, personal, non-transferable, limited right licence (the “Early Access Licence”) to access and use certain features, technologies, or services [in relation to the Services] in preview or early access status [on the Site, which may be found under “Settings” at “Features”] (collectively, the "Early Access Features"), and such Early Access Licence may be revoked at any time. By opting in to use and/or using any Early Access Feature, the Customer agrees to be bound by this Section 5, and that they shall be responsible for the use and access to the Early Access Features and the Early Access Features (including any feature names) are and remain the property of the Company.
5.2 The Customer further acknowledges and agrees that:
5.2.1 the Early Access Features are distinct from the Services and Additional Services, and may be modified, suspended, or discontinued by the Company at any time without notice;
5.2.2 the Company shall have no obligation to support or provide support services relating to the Early Access Features or any updates thereto, even though the Company may make such services available to the Customer from time to time; and
5.2.3 any Early Access Feature may be made available as part of the Services at any time, upon which the Customer agrees that this Agreement shall apply to Early Access Feature as if such Early Access Feature was a Service and this Section 5 shall no longer apply to such Early Access Feature.
6.1 Each time the Customer accesses and/or uses the Site, the Services and/or any Early Access Features, the Customer represents, warrants and undertakes to the Company as follows:
6.1.1 the Customer has full authority, power and capacity to enter into and has complied with these Terms of Service and to perform its obligations hereunder; and
6.1.2 all the information the Customer has provided to the Company is true, accurate and complete and not misleading.
6.2 The Customer may use the Site, the Services and/or any Early Access Features solely for its own purposes, and shall not attempt to and shall not (in each case whether through the use of the Site and/or the Services or otherwise):
6.2.1 send spam or otherwise duplicative or unsolicited messages;
6.2.2 send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights;
6.2.3 send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
6.2.4 interfere with or disrupt the integrity or performance of the Site and/or the Services, or the data contained therein;
6.2.5 attempt to gain unauthorized access to the Site, the Services and/or any Early Access Features or its related systems or networks;
6.2.6 impersonate any person or entity or otherwise misrepresent its affiliation with a person or entity;
6.2.7 violate any law or regulation or infringe any person's or entity's intellectual property, privacy, publicity, or other legal rights;
6.2.8 avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by the Company or any of the Company’s providers or any other third party to protect the Site, the Services and/or any Early Access Features;
6.2.9 decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, the Services and/or any Early Access Features, or modify, translate or make derivative works based on the Site, the Services and/or any Early Access Features, or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Site, the Services and/or any Early Access Features or any software, documentation or data related thereto;
6.2.10 create internet “links” to the Site, the Services and/or any Early Access Features or “frame” or“mirror” the Site, the Services and/or any Early Access Features on any other server or wireless or internet-based device;
6.2.11 launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Site, the Services and/or any Early Access Features;
6.2.12 use or claim or make any attempt to otherwise use or claim any IPR (as defined below) for any reason whatsoever, and all rights not expressly granted to the Customer are expressly reserved by the Company;
6.2.13 post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
6.2.14 remove any copyright, trademark or other proprietary rights notices contained in the Site, the Services and/or any Early Access Features; and/or
6.2.15 take any action which is intended to, or could reasonably be expected to, have an adverse effect on the Company, the Site, the Services and/or any Early Access Features or any person or entity associated therewith, including but not limited to any action which could reasonably be expected to lead to adverse publicity for the Company, the Site, the Services and/or any Early Access Features, or any person or entity associated therewith.
6.3 TheCustomer agrees that the Company may contact the Customer to obtain, and the Customer shall upon such contact provide, its feedback regarding the Company Items (as defined below) or for marketing and other purposes. This feedback may include oral or written comments or suggestions. The Customer further agrees to assign to the Company all rights, title and interest in any suggestions, information, ideas, and feedback, which may include any report of errors discovered in connection with the Site and/or the Services, and provide the Company with any reasonable assistance necessary to document, maintain, perfect and/or enforce the Company’s rights in the suggestions, information, ideas, and feedback.
7.1 The Company’s Privacy Policy explains how the Company collects, uses, and discloses information about the Customer. By using the Site, the Services and/or any Early Access Features, the Customer also agrees to the Company’s Privacy Policy. Please refer to the Privacy Policy for further details.
7.2 The Customer agrees and consents to the use, transfer, collection, analysis, processing and/or retention by the Company and/or its service providers (“Use”) of any and all information relating to or provided by the Customer (“CustomerData”), which shall include any and all information stored on any accounting platform account (for example their Xero account or QuickBooks account) that is or was linked with the Customer’s account with the Company in connection with the Services, including but not limited to cross-border transfers and processing of data including to and in regions in the European Union. For more information, please refer to the Company’s Trust Center
7.3 The Customer shall remain responsible for the Customer Data, including complying with and/or ensuring the compliance with all applicable laws regarding the Use of the Customer Data, and maintaining local copies of the Customer Data for amongst others tax audits.
7.4 The Customer acknowledges that Large Language Models (“LLMs”) may be used by the Company in providing the Services and/or the Early Access Features and further consents to the Customer Data being submitted to and/or processed by the LLMs in connection with the Services and/or the Early Access Features. The Customer further consents to the Company’s Use of aggregated data and information derived or processed in whole or in part from Customer Data or providing the Services and/or the Early Access Features.
7.5 The Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services and/or any Early Access Features including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). The Customer shall also be responsible for maintaining the security of the Equipment, and confidentiality of its user account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of its account or the Equipment with or without Customer’s knowledge, consent and/or authorisation.
7.6 The Company owns and retains all rights, title and interest in all of the Site, the Services and the Early Access Features (including all improvements, enhancements or modifications thereto), and the Company’s intellectual property rights, including, without limitation: processes, inventions, marks, methods, software, compositions, formulae, ideas, concepts, techniques, code, discoveries, information and data (whether or not patentable, copyrightable or protectable in trade mark), and any trade marks, copyrights or patents based thereon, and all of the source code, logos, technical information, images, content, text, graphics, and information relating to and/or used on or by or in connection with the Site, the Services and/or any Early Access Feature and any software and any software, documentation or data related thereto (“IPR”). The Customer acknowledges and agrees that it has and shall have no right or interest in any of the IPR beyond a revocable, non-assignable, non-exclusive, personal, non-transferable, limited right to access and use the Site, the Services and/or any Early Access Feature, including any documentation.
7.7 The Customer shall hold the Company Information in strict confidence and shall not disclose, copy, duplicate, reproduce, permit access to, or distribute any of it to any person or entity. “Company Information” includes business, technical or financial information relating to the Company, non-public information regarding features, functionality and performance of the Site, the Services, the Early Access Feature and/or the Additional Services, and any information which is proprietary or confidential or trade-sensitive in nature to the Company, or which is marked confidential or is by its nature intended to be exclusively for the knowledge of the Customer alone.
7.8 The Customer grants the Company a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to use, reproduce, process, modify, adapt, publish, translate and create derivative works from any and all:
7.8.1 Supplier Knowledge (also known as Contact Knowledge) (“Supplier Knowledge” and “ContactKnowledge” each means the layout- and content-specific characteristics derived from invoices, receipts, bank statements or documents issued by a particular bank or supplier (e.g., COOP, DHL) (as applicable));
7.8.2 Entity Knowledge (“Entity Knowledge” means rules, preferences or tax parameters input by the Customer that influence the Documents’ handling (e.g., desired date formats, VAT adjustments)); and
7.8.1 other Customer Data,
solely for the purpose of training, evaluating and improving the Company’s artificial-intelligence systems and related Services. Customer retains all ownership of the underlying Customer Data. Once Customer Data is integrated into a trained system it cannot be individually removed; withdrawal of consent only prevents future ingestion by such system.
7.9 The foregoing license becomes effective only after the Customer has affirmatively opted-in via the in-product checkbox labelled “I agree that my uploaded data may be used to improve Tofu’s AI systems as described in the Privacy Policy and Terms of Service.” The Customer may withdraw this consent at any time in the account settings; such withdrawal will have prospective effect only.
8.1 All sections of these Terms of Service which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment.
9.1 The Site, the Services, the Additional Services and any and all Early Access Features (collectively, the “Company Items”) are provided on an “as is”and “as available” basis without warranties of any kind.
9.2 To the fullest extent permitted by law, (i) the Company does not make any representations or warranties or indemnities of any kind whatsoever in relation to the Company Items, including any information translated, processed and/or extracted in relation to the Services such as any Outputs, or any part thereof, and hereby disclaims all express, implied and/or statutory warranties of any kind to the Customer or any third party, whether arising from usage or custom or trade or by operation of law or otherwise, including but not limited to any representations or warranties: as to the accuracy, completeness, correctness, currency, timeliness, reliability, interoperability, security, non-infringement, title, merchantability, quality or fitness for any particular purpose of the Company Items, including any information translated, processed and/or extracted in relation to the Services such as any Outputs, or any part thereof; and/or that the Company Items, including any information translated, processed and/or extracted in relation to the Services such as any Outputs, any part thereof, or any functions or features associated therewith will be uninterrupted or error-free, or that defects will be corrected or that the Company Items and the servers used in connection therewith are and will be free of all viruses and/or other malicious, destructive or corrupting code, programme or macro, and (ii) all terms, conditions, warranties and statements, whether express, implied, written, oral, or otherwise, which are not expressly set out in these Terms of Service are excluded and, to the extent such terms, conditions, warranties and statements cannot be excluded, the Company disclaims any liability in relation to the same.
9.3 To the extent permitted by applicable law, in no event shall the Company, or any of its directors, officers, employees, contractors, or agents (collectively, the “Tofu Persons”) be liable for any Loss arising from or in connection with, the use of, or the inability to use, the Company Items. Without prejudice to the generality of the foregoing, to the extent permitted by applicable law, in no event shall any Tofu Persons be liable for: (a) delays, suspensions, or failures in connection with the Company Items, including any delays in refunds or any delay in or failure of performance of the Company Items (including any failure to achieve any milestone or other date); (b) any unauthorised access to or alteration of the Customer’s transmissions or data; (c) any decision made, action taken, or information or instructions provided by the Customer or any third party in reliance upon the Company Items; (d) the deletion of any Customer account, any non-retention of Customer Data and/or Outputs and any data loss in connection with the access to and/or use of any Company Items; (e) any information translated, processed and/or extracted in relation to the Services such as any Outputs; and/or (f) any other matter relating to the Trial, the LLMs, the Company Items, including any Loss arising from or in connection with any of the foregoing matters. Nothing in this Section 9.3 shall exclude or limit any person’s liability for death or personal injury resulting from its negligence.
9.4 Notwithstanding any other provision herein, the Company reserves the right at all times to suspend, discontinue, disable, and/or terminate the Trial, the Site, the Subscription, the Customer’s account, the Services, the Additional Services and/or the Early Access Features, and/or reject any uploaded item, document, page, or Documents, in whole or in part, at its sole discretion.
9.5 Without prejudice to any other rights, claims and remedies available to the Tofu Persons, the Customer shall fully indemnify the Tofu Persons on demand against any and all Losses that any Tofu Person may incur, or be liable for, in connection with or arising from:
9.5.1 the Customer’s breach of these Terms of Service;
9.5.2 the Customer’s access and use of the Company Items, including any information or instructions provided in connection with such access and/or use;
9.5.3 any claim brought or threatened against any Tofu Person by any third party, during or after the end of the Services and arising out of or in connection with the Services and/or the Customer’s actions related thereto; and
9.5.4 any action taken to investigate a suspected breach of these Terms of Service or to enforce their rights.
9.6 No delay, act or omission by the Customer and/or the Tofu Persons in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
9.7 For the purposes of these Terms of Service, “Loss” includes any and all claims, losses (including indirect, consequential, special, exemplary or punitive losses), liabilities, obligations or commitments of any nature, costs, damages, diminution in value, charges or expenses (including but not limited to all expenses of investigation and enforcement and all legal fees incurred or as taxed and other advisers' fees and expenses on a full indemnity basis), demands, actions, proceedings, or judgments howsoever arising.
10.1 The Site may contain links to sites and/or applications operated by entities other than the Company (“Hyperlinks”). The Hyperlinks are provided for convenience only, for purposes such as enabling the Customers to automatically transfer Outputs to entities not operated by the Company. The linked sites and/ or applications are not subject to the Company’s control and are governed by their own terms of use. The Company has not reviewed or verified the content on such linked sites and/ or applications and the Hyperlinks do not represent endorsements by the Company of the content, operator or owner of the linked sites and/ or applications. The Company makes no warranty that the linked sites, applications or the Site will conform to any description thereof or perform any desired operations or functions, be uninterrupted or error-free, or be free of viruses, worms, trojan horses or other disabling or harmful components. The Company also makes no warranty that the Hyperlinks will successfully direct the Customer to the intended linked site and/ or application, that such linked site and/ or application remains available for viewing or that the Customer is not re-directed to an unintended site and/ or application in error or by the action of third parties. If the Customer decides to access the Site or any third party sites and/ or applications linked from the Site, they do so at their sole risk. The Company shall bear no Loss to any person or entity arising from or in connection with any access or use of any linked sites and/ or applications, including any Loss caused by malicious actions of third parties, computer viruses, malicious code or unwanted software.
10.2 If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by the Customer except with the Company’s prior written consent. The Company may transfer and assign any of its rights and obligations under this Agreement provided notice is provided to the Customer within a reasonable time.
10.3 No agency, partnership, joint venture, or employment is created as a result of this Agreement and the Customer does not have any authority of any kind to bind the Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.
10.4 This Agreement shall be governed by the laws of Hong Kong without regard to its conflict of laws provisions, and the parties submit to the exclusive jurisdiction of the Hong Kong courts.
These Terms of Service constitute the entire, complete and exclusive agreement between the Customer and the Company regarding all matters involving the Site, the Services and the Early Access Features, and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the Customer and the Company regarding the same.
The Company endeavours to ensure that information on the Site is accurate and complete, but the Company cannot and does not make any warranty that information on the Site will in fact be accurate and/or complete.
The Company reserves the right, at the Company’s sole discretion, to change, modify or otherwise alter the Site, the Services, the Early Access Features and these Terms of Service at any time. Any revisions will be posted on this page.
The Customer’s continued use of the Site, the Services and the Early Access Features after such changes have been posted will constitute the Customer’s agreement and acceptance of such changes, modifications and alterations.
Effective date: 24 December 2025
Last updated: 10 December 2025
If you have any questions or require further information, please contact us at help@gotofu.com.
