Important– please read these terms of service (“Terms of Service”) carefully. These Terms of Service set out your (“Customer”) rights and obligations relating to the access and use of the website of Tofu2 Limited (“Site”) and/or the Services (as defined below). Unless otherwise expressly stated in an OrderForm between the Customer and the Company, these Terms of Service constitute alegal agreement (“Agreement”) between the Customer and the Company in connection with the Customer’s access and use of the Site and/or the Services.
1.1 The Site is run by Tofu2 Limited, with a place of business at Hong Kong under the Company Number 3229346, whose registered office is at Unit C 8/F King Palace Plaza No 55 King Yip St. Kwun Tong KLN, Hong Kong (“Company”), and its affiliates.
1.2 By using or accessing the Site and/or Services and/or registering as a user on the Site, the Customer is deemed to have acknowledged and agreed that they have read, understood, accepted and agreed with these Terms of Service, as amended from time to time. If the Customer does not so agree, the Customer should not use or access the Site and/or Services, or register themself as a user.
1.3 In order to access the Services, the Customer must register for an account with the Company, or log into their existing account with the Company using their registered username/email address and password (“Log-in Details”). All registrations for an account shall comply with the Site requirements. The Company reserves the right to refuse registration of or cancel passwords it deems inappropriate.
2.1 The Company provides invoice translation and processing services on its Site (“Services”) subject to these Terms of Service.
2.2 The Services will be carried out and deemed completed in the following manner and order:
2.2.1 the Customer shall provide invoice(s) and instructions in relation to such invoice(s) each in acceptable formats to the Company (each, an “Invoice”);
2.2.2 the Company will procure the translation (if applicable), processing and extraction of relevant information from the Invoice(s) (“Invoice Outputs”); and
2.2.3 the Company will post the Invoice Outputs on the Site, and the Services in respect of the relevant Invoices will be deemed completed.
2.3 The Services provided shall be subject to amongst others the following conditions:
2.3.1 the maximum number of items that may be translated (if applicable) and processed (each, a “Doc”) for each monthly cycle during which the Subscription (as defined below) is ongoing shall be as set out in the selected Plan (as defined below) in the Pricing Page (as defined below). For avoidance of doubt, there may be multiple items to be translated (if applicable) and processed within one document; and
2.3.2 the maximum number of entities (each, a “Client Entity”) which items are translated (if applicable) and processed for each monthly cycle during which the Subscription is ongoing shall be as set out in the selected Plan in the Pricing Page, in each case exceeding which the Customer may upgrade the selected Plan and/or the Company reserves the right to terminate or suspend the Trial, the Site, the Customer’s subscription, account and/or the Services, whether in whole or in part.
3.1 Customers are charged for the relevant Services on a monthly subscription basis, based on the tier of Services (for example, “Starter”, “Pro”, “Business” or “Enterprise”) (“Plan”) the Customer selects (“Fees”), as set out in https://www.gotofu.com/#pricing (“Pricing Page”). The Customer shall be responsible for checking the Pricing Page periodically for current pricing information. Terms and conditions set out on the Pricing Page are deemed incorporated into this Agreement by reference and are legally binding.
3.2 The Customer’s subscription (“Subscription”) to a Plan begins when their initial payment is processed. The Subscription will automatically renew each month and the Customer will be charged the then-current rate for the Plan selected, in each case without notice unless the Subscription is cancelled. Fees for the Subscription are charged on the same day of the month that the Subscription began (if a monthly subscription began on the 29th, 30th, or 31st day of a month, then subscription will renew on the last day of any month that doesn’t have such days). The Customer authorises the Company to store their payment method(s) and to automatically charge their payment method(s) every month until the Subscription is cancelled. Any and all Fees, once paid, are non-refundable.
3.3 The Customer may cancel the Subscription at any time. To avoid being charged for the next billing cycle, the Customer must cancel their subscription before the last date of the current billing cycle. The Customer will not receive any refund for the billing period during which the Subscription is cancelled.
3.4 The Company may in its discretion use third party payment services providers to process payments of the Fees (“Payment Providers”). The Customer acknowledges that the terms and conditions imposed by such Payment Providers will apply to the payments processed by the Payment Providers and agrees to comply with such terms and conditions. If the Company is unable for any reason to collect any payment via Payment Providers, the Customer agrees that the Company may invoice them for the payment amount (including by email) and that any such invoice is due and payable upon receipt.
3.5 Fees are exclusive of taxes, duties, fees, charges and/or costs, however denominated, arising from or in connection with the Customer’s use of the Services, and the Customer shall be solely responsible for the same. The Customer shall do all such things as may be necessary or desirable or as the Company may request to enable the Company to create, verify or claim, any tax filing, credit, set off, rebate or refund.
3.6 Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection, and any default in payment may result in immediate termination and/or suspension of the Site, the Customer’s account and/or the Services, whether in whole or in part.
3.7 Any request by the Customer for features, functionalities or services or under certain conditions that are not included in the Services will be considered additional services (“Additional Services”), and will be subject to additional charges and are not included in the Services under these Terms of Service. The Company may, at its sole discretion, agree to such Additional Services. The terms, including fees and implementation timelines for any Additional Services, will be determined and agreed upon in a separate written agreement or addendum to these Terms of Service.
3.8 In the event a Service is listed at an incorrect price due to typographical errors or errors in pricing information, the Company shall have the right to refuse or cancel any part of the Services listed at the incorrect price whether or not the Services have been confirmed and the Customer’s credit card charged. If the Customer’s credit card has already been charged and the Services are refused or cancelled, the Company shall issue a credit to the Customer’s credit card account in the amount of the incorrect price within 30 calendar days of the refusal or the cancellation.
4.1 If the Customer has been offered and has accepted a trial subscription to the Services, the Company will make the Services available to the Customer on a trial basis, free of charge (the “Trial”), until the earlier of (a) the end of 14 calendar days from the date on which the trial subscription has been accepted; and (b) termination of the trial subscription by the Company in its sole discretion (the “Trial Period”). Additional trial terms and conditions may appear on the trial registration site, and are deemed incorporated into this Agreement by reference and are legally binding.
4.2 The Trial shall be subject to amongst others the following conditions: the maximum number of Docs for the Trial Period shall be 20, and no more than one Client Entity’s items shall be translated (if applicable) and processed during the Trial Period, in each case exceeding which the Customer may subscribe for a Plan and/or the Company reserves the right to terminate or suspend the Trial, the Site, the Customer’s subscription, account and/or the Services, whether in whole or in part.
4.3 The Customer must subscribe for a Plan in order to continue using the Services after the end of the Trial Period. The Company does not automatically bill the Customer after the end of the Trial Period, unless the Customer has subscribed for a Plan.
5.1 Each time the Customer accesses the Site and/or the Services, the Customer represents, warrants and undertakes to the Company as follows:
5.1.1 the Customer has full authority, power and capacity to enter into and has complied with these Terms of Service and to perform its obligations hereunder; and
5.1.2 all the information the Customer has provided to the Company is true, accurate and complete and not misleading.
5.2 The Customer may use the Site and/or the Services solely for its own purposes, and shall not attempt to and shall not (in each case whether through the use of the Site and/or the Services or otherwise):
5.2.1 send spam or otherwise duplicative or unsolicited messages;
5.2.2 send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights;
5.2.3 send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
5.2.4 interfere with or disrupt the integrity or performance of the Site and/or the Services, or the data contained therein;
5.2.5 attempt to gain unauthorized access to the Site and/or the Services or its related systems or networks;
5.2.6 impersonate any person or entity or otherwise misrepresent its affiliation with a person or entity;
5.2.7 violate any law or regulation or infringe other people’s intellectual property, privacy, publicity, or other legal rights;
5.2.8 avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by the Company or any of the Company’s providers or any other third party to protect the Site and/or the Services;
5.2.9 decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site and/or the Services, or modify, translate or make derivative works based on the Site and/or the Services, or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Site and/or the Services or any software, documentation or data related thereto;
5.2.10 create internet “links” to the Site and/or the Services or “frame” or“mirror” the Site and/or the Services on any other server or wireless or internet-based device;
5.2.11 launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Site and/or the Services;
5.2.12 use or claim or make any attempt to otherwise use or claim any IPR for any reason whatsoever, and all rights not expressly granted to the Customer are expressly reserved by the Company;
5.2.13 post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
5.2.14 remove any copyright, trademark or other proprietary rights notices contained in the Site and/or the Services; and/or
5.2.15 take any action which is intended to, or could reasonably be expected to, have an adverse effect on the Company, the Site and/or the Services or any person associated therewith, including but not limited to any action which could reasonably be expected to lead to adverse publicity for the Company, the Site and/or the Services, or any person associated therewith.
5.3 The Customer agrees that the Company may contact the Customer to obtain its feedback regarding the Site and/or the Services or for marketing and other purposes. This feedback may include oral or written comments or suggestions. The Customer further agrees to assign to the Company all rights, title and interest in any suggestions, information, ideas, and feedback, which may include any report of errors discovered in connection with the Site and/or the Services, and provide the Company with any reasonable assistance necessary to document, maintain, perfect and/or enforce the Company’s rights in the suggestions, information, ideas, and feedback.
6.1 The Company’s Privacy Policy explains how the Company collects, uses, and discloses information about the Customer. By using the Site and/or the Services, the Customer also agrees to the Company’s Privacy Policy. Please refer to the Privacy Policy for further details.
6.2 The Customer hereby grants the Company the right to use any and all information relating to or provided by the Customer (“Customer Data”), which shall include any and all information stored on any accounting platform account (for example their Xero account or QuickBooks account) that is or was linked with the Customer’s account with the Company, in connection with the Services. The Customer shall remain responsible for the Customer Data, and the Company shall not be required to retain any Customer Data.
6.3 The Customer acknowledges that Large Language Models (“LLMs”) maybe used by the Company in providing the Services and further consents to the Customer Data being submitted to and/or processed by the LLMs in connection with the Services. The Customer further consents to the Company collecting, analysing and using aggregated data and information derived or processed in whole or in part from Customer Data or providing the Services.
6.4 The Company owns and retains all rights, title and interest in all of theSite and the Services (including all improvements, enhancements or modifications thereto), and the Company’s intellectual property rights, including, without limitation: processes, inventions, marks, methods, software, compositions, formulae, ideas, concepts, techniques, code, discoveries, information and data (whether or not patentable, copyrightable or protectable in trade mark), and any trade marks, copyright or patents based thereon, and all of the source code, logos, technical information, images, content, text, graphics, and information relating to and/or used on or by or in connection with the Site and/or the Services and any software, documentation or data related thereto (“IPR”). The Customer acknowledges and agrees that it has and shall have no right or interest in any of the IPR beyond a revocable, non-assignable, non-exclusive, personal, non-transferable, limited right to access and use the Site and/or the Services, including any documentation.
6.5 The Customer shall hold the Company Information in strict confidence and shall not disclose, copy, duplicate, reproduce, permit access to, or distribute any of it to any person. “Company Information” includes business, technical or financial information relating to the Company, non-public information regarding features, functionality and performance of the Site, the Services and/or the Additional Services, and any information which is proprietary or confidential or trade-sensitive in nature to the Company, or which is marked confidential or is by its nature intended to be exclusively for the knowledge of the Customer alone.
7.1 All sections of these Terms of Service which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment.
8.1 The Site and the Services are provided on an “as is” and “as available”basis without warranties of any kind.
8.2 To the fullest extent permitted by law, (i) the Company does not make any representations or warranties of any kind whatsoever in relation to the Site and/or the Services, including any information translated, processed and/or extracted in relation to the Services such as any Invoice Outputs, or any part thereof, and hereby disclaim all express, implied and/or statutory warranties of any kind to the Customer or any third party, whether arising from usage or custom or trade or by operation of law or otherwise, including but not limited to any representations or warranties: as to the accuracy, completeness, correctness, currency, timelines, reliability, interoperability, security, non-infringement, title, merchantability, quality or fitness for any particular purpose of the Site and/or the Services, including any information translated, processed and/or extracted in relation to the Services such as any Invoice Outputs, or any part thereof; and/or that the Site and/or the Services, including any information translated, processed and/or extracted in relation to the Services such as any Invoice Outputs, any part thereof, or any functions or features associated therewith will be uninterrupted or error-free, or that defects will be corrected or that the Site and/or the Services and the servers used in connection therewith are and will be free of all viruses and/or other malicious, destructive or corrupting code, programme or macro, and (ii) all terms, conditions, warranties and statements, whether express, implied, written, oral, or otherwise, which are not expressly set out in these Terms of Service are excluded and, to the extent such terms, conditions, warranties and statements cannot be excluded, the Company disclaims any liability in relation to the same.
8.3 To the extent permitted by applicable law, in no event shall the Company, or any of its directors, officers, employees, contractors, or agents (collectively, the “Tofu Persons”) be liable for any Loss arising from or in connection with, the use of, or the inability to use, the Site and/or the Services. Without prejudice to the generality of the foregoing, to the extent permitted by applicable law, in no event shall any Tofu Persons be liable for: (a) delays, suspensions, or failures in connection with the Site and/or the Services, including any delays in refunds or any delay in or failure of performance of the Site and/or the Services (including any failure to achieve any milestone or other date); (b) any unauthorised access to or alteration of the Customer’s transmissions or data; (c) any decision made, action taken, or information or instructions provided by the Customer or any third party in reliance upon the Site and/or the Services; (d) the deletion of any Customer account and any non-retention of Customer Data and/or Invoice Outputs; (e) any information translated, processed and/or extracted in relation to the Services such as any Invoice Outputs; and/or (f) any other matter relating to the Trial, the LLMs, the Site and/or the Services, including any Loss arising from or in connection with any of the foregoing matters. Nothing in this Section 8.3 shall exclude or limit any person’s liability for death or personal injury resulting from its negligence.
8.4 Notwithstanding any other provision herein, the Company reserves the right at all times to suspend, discontinue, disable, and/or terminate the Trial, the Site, the Customer’s account and/or the Services, and/or reject any uploaded item, page, document, or Invoice, in whole or in part, at its sole discretion.
8.5 Without prejudice to any other rights, claims and remedies available to the Tofu Persons, the Customer shall fully indemnify the Tofu Persons on demand against any and all Losses that any Tofu Person may incur, or be liable for, in connection with or arising from:
8.5.1 the Customer’s breach of these Terms of Service;
8.5.2 the Customer’s access and use of the Site and/or the Services, including any information or instructions provided in connection with such access and/or use;
8.5.3 any claim brought or threatened against any Tofu Person by any third party, during or after the end of the Services and arising out of or in connection with the Services and/or the Customer’s actions related thereto; and
8.5.4 any action taken to investigate a suspected breach of these Terms of Service or to enforce their rights.
8.6 No delay, act or omission by the Customer and/or the Tofu Persons in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
8.7 For the purposes of these Terms of Service, “Loss” includes any and all claims, losses (including indirect, consequential, special, exemplary or punitive losses), liabilities, obligations or commitments of any nature, costs, damages, diminution in value, charges or expenses (including but not limited to all expenses of investigation and enforcement and all legal fees incurred or as taxed and other advisers' fees and expenses on a full indemnity basis), demands, actions, proceedings, or judgments howsoever arising.
9.1 The Site may contain links to sites and/or applications operated by entities other than the Company (“Hyperlinks”). The Hyperlinks are provided for convenience only, for purposes such as enabling Customers to automatically transfer Invoice Outputs to entities not operated by the Company. The linked sites and/ or applications are not subject to the Company’s control and are governed by their own terms of use. The Company has not reviewed or verified the content on such linked sites and/ or applications and the Hyperlinks do not represent endorsements by the Company of the content, operator or owner of the linked sites and/ or applications. The Company makes no warranty that the linked sites, applications or the Site will conform to any description thereof or perform any desired operations or functions, be uninterrupted or error-free, or be free of viruses, worms, trojan horses or other disabling or harmful components. The Company also makes no warranty that the Hyperlinks will successfully direct the Customer to the intended linked site and/ or application, that such linked site and/ or application remains available for viewing or that the Customer is not re-directed to an unintended site and/ or application in error or by the action of third parties. If the Customer decides to access the Site or any third party sites and/ or applications linked from the Site, they do so at their sole risk. The Company shall bear no Loss to any person arising from or in connection with any access or use of any linked sites and/ or applications, including any Loss caused by malicious actions of third parties, computer viruses, malicious code or unwanted software.
9.2 If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by the Customer except with the Company’s prior written consent. The Company may transfer and assign any of its rights and obligations under this Agreement provided notice is provided to the Customer within a reasonable time.
9.3 No agency, partnership, joint venture, or employment is created as a result of this Agreement and the Customer does not have any authority of any kind to bind the Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.
9.4 This Agreement shall be governed by the laws of Hong Kong without regard to its conflict of laws provisions, and the parties submit to the exclusive jurisdiction of the Hong Kong courts.
These Terms of Service constitute the entire, complete and exclusive agreement between the Customer and the Company regarding all matters involving the Site and/or the Services, and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the Customer and the Company regarding the same.
The Company endeavours to ensure that information on the Site is accurate and complete, but the Company cannot and does not make any warranty that information on the Site will in fact be accurate and/or complete.
The Company reserves the right, at the Company’s sole discretion, to change, modify or otherwise alter the Site, the Services and these Terms of Service at any time. Any revisions will be posted on this page.
The Customer’s continued use of the Site and/or the Services after such changes have been posted will constitute the Customer’s agreement and acceptance of such changes, modifications and alterations.
Effective date: 16 June 2025
Last updated: 12 June 2025
If you have any questions or require further information, please contact us at help@gotofu.com.
